Privacy policy

This privacy policy describes how personal data is collected and processed in accordance with Regulation (EU) 2016/679 (GDPR).

1. Data controller

• Company: VIKAAS SOLUTIONS
• Address: 58 rue de Monceau 75008 PARIS FRANCE
• Email: contact@operationscell.com

2. Data collected

The following categories of personal data may be collected:

• Identification data (name, company, email, role)
• Account and usage data
• Technical logs and metadata
• Billing and transaction-related data

No sensitive personal data is intentionally collected. Any sensitive data voluntarily transmitted is done under the sole responsibility of the user.

3. Purposes and legal bases

• Provision of the SaaS service (contractual necessity)
• Account management and support (legitimate interest)
• Billing and legal compliance (legal obligation)
• Security and fraud prevention (legitimate interest)

4. Data recipients

Data may be shared with authorized staff and technical service providers strictly necessary for service delivery (hosting, payment processing, email services).

5. Data retention

Data is retained only for the duration necessary to fulfill the stated purposes, comply with legal obligations, or handle disputes.

6. User rights

In accordance with GDPR, users have the right to access, rectify, erase, restrict or object to processing, and request data portability.

Requests can be sent to: contact@operationscell.com

7. Security

Appropriate technical and organizational measures are implemented to protect personal data. However, absolute security cannot be guaranteed.

8. Governing law

This policy is governed by French law. Users may lodge a complaint with the French supervisory authority (CNIL).